Privacy Policy

About this policy

This Privacy Policy applies to Enzo's Cucina Pty Ltd ("Enzo's Cucina", "we", "us" or "our"), which operates Enzo's Cucina restaurants in New South Wales and Queensland and the website enzoscucina.com.au.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you agree to us handling your information as described here.

Information we collect

The information we collect depends on how you interact with us. It may include:

• Contact details — your name, email address, mobile number and postcode.
• Booking and function details — preferred venue, date, time, party size, occasion and any special requests.
• Dietary requirements and allergies — only when you choose to tell us, so our kitchen can prepare your meal safely.
• Order and payment details — order history and pick-up details. Card payments are processed by secure third-party payment providers; we do not store full card numbers.
• Gift card details — purchaser and recipient names, email addresses and personal messages.
• Job applications — your résumé, work history, availability, right-to-work information and referees.
• Technical information — IP address, device and browser type, pages visited and cookie data.

How we collect your information

• Directly from you when you book a table, order online, buy a gift card, send a function enquiry, subscribe to our newsletter, enter a promotion, apply for a job or contact us.
• Through our service providers who run our online booking, ordering, gift card and email platforms on our behalf.
• Automatically through cookies and similar technologies when you use our website.
• In our restaurants through CCTV cameras operating for safety and security.

How we use your information

• To confirm and manage table bookings, functions and events.
• To process online orders, payments and gift card purchases and redemptions.
• To accommodate dietary requirements and allergies you have shared with us.
• To respond to enquiries, feedback and complaints.
• To send you news, openings and limited-table tastings — only where you have opted in.
• To run promotions and events such as Bottomless Pasta, Cheese Wheel nights and Live Events.
• To assess job applications and recruit for our venues.
• To improve our menu, website and guest experience, and to meet our legal obligations.

Direct marketing

We will only send you marketing emails or SMS messages with your consent or as permitted by the Spam Act 2003 (Cth). Every message includes a simple way to unsubscribe, or you can email us to opt out at any time.

We never sell, rent or trade your personal information to other organisations for their own marketing.

Cookies and analytics

Our website uses cookies to remember your preferences, understand how visitors use the site and measure the performance of our advertising. We may use analytics and advertising tools such as Google Analytics and Meta Pixel.

You can disable cookies in your browser settings, although some features — such as online ordering or booking — may not work as intended.

CCTV in our restaurants

Some of our restaurants and car parks use CCTV for the safety and security of guests and staff. Footage is kept for a limited period and then overwritten, unless it is needed to investigate an incident or is requested by law enforcement.

Who we share information with

We only share personal information where it is needed to provide our services or where the law requires it, including with:

• Online booking, ordering, gift card and payment providers.
• Email, SMS and customer relationship management (CRM) platforms.
• Website hosting, IT support and analytics providers.
• The Enzo's Cucina venue you have booked with or ordered from.
• Our professional advisers, insurers and, where required by law, government agencies or law enforcement.

These parties may only use your information for the purpose we provided it and must keep it secure.

Overseas disclosure

Some of our service providers store data on cloud servers located outside Australia, including in the United States. Where this happens, we take reasonable steps to ensure your information is handled in a way that is consistent with the Australian Privacy Principles.

Storage and security

We store personal information on secure systems with restricted access, and train our team on privacy. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

No method of transmission over the internet is completely secure. If a data breach is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches scheme.

Children's privacy

Our website and marketing are not directed at children under 16. If you believe a child has provided us with personal information, please contact us and we will remove it.

Accessing and correcting your information

You can ask to access or correct the personal information we hold about you by emailing info@enzoscucina.com.au. We may need to verify your identity, and we will respond within 30 days. There is no fee to make a request.

Privacy complaints

If you have a concern about how we have handled your information, please contact our Privacy Officer. We will acknowledge your complaint promptly and aim to resolve it within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services or the law. The latest version will always be published on this page, with the "Last updated" date shown at the top.